主要工作職責(zé)：
透過電話為銀行或信用卡現(xiàn)有客戶提供即時(shí)查詢及處理帳戶服務(wù)。
職位要求：
·純正粵語，同時(shí)擁有良好的英語讀寫能力，過大學(xué)英語四級以上者優(yōu)先考慮；
·大專以上學(xué)歷；
·客服工作經(jīng)驗(yàn)，亦歡迎有潛質(zhì)的經(jīng)濟(jì)管理類，外語類，傳播類等相關(guān)專業(yè)應(yīng)屆畢業(yè)生應(yīng)聘；
·熟練掌握個(gè)人電腦及軟件的操作；
·具備良好的人際交往和溝通能力；
·能適應(yīng)輪班制；
·能承受一定的工作壓力。
我們重視人才的發(fā)展空間和團(tuán)隊(duì)合作精神，并提供公平的競爭機(jī)制和具有市場競爭力的薪酬及福利待遇
Email：scb_hr@126.com
公司簡要介紹：
渣打銀行（中國）有限公司深圳分行-中國及香港區(qū)電話銀行客戶服務(wù)中心
About us:
Standard Chartered–leading the way in Asia, Africa and the Middle East.
We're listed on the London Stock Exchange and the Hong Kong Stock Exchange, and are in the top 25 FTSE-100 companies by market capitalisation. With a strong focus on attractive growing markets, we combine global capability with deep local knowledge. We're passionate about our customers' success, and have won major awards in every region in which we operate.
渣打銀行于1858年在上海開設(shè)首家分行，近150年在華經(jīng)營從未間斷。2007年3月27日，渣打銀行（中國）有限公司成為第一批本地法人銀行。這充分顯示了渣打?qū)χ袊�市場的承諾，以及其作為外資銀行在中國銀行業(yè)內(nèi)的領(lǐng)導(dǎo)地位。
渣打銀行中國及香港區(qū)電話銀行客戶服務(wù)中心于2007年11月20日在深圳安聯(lián)大廈隆重揭幕，為渣打銀行中國內(nèi)地和香港特區(qū)兩個(gè)市場的相關(guān)個(gè)人銀行客戶提供包括業(yè)務(wù)咨詢、售后服務(wù)、及電話營銷等多方面的服務(wù)，為電話銀行擴(kuò)展需要，現(xiàn)誠聘有意于銀行領(lǐng)域發(fā)展的英才。
Learning and Development培訓(xùn)與發(fā)展：
Your development is critical to our future business success. Our bank's performance will only continue to improve if we develop our people - you. To develop our people is to invest in our future. We know you have the motivation to succeed, to be good at your job and to progress as far as you can.
We provide different training programmes to meet different needs and we help each staff to build up the personal strengths through Staff Learning & Development Plan:
Orientation 基礎(chǔ)培訓(xùn)- Every staff who join Standard Chartered Bank in China will have a 2-3 day comprehensive orientation to get a feel about the Bank and its businesses. Also, it is a good chance to meet with seniors & colleagues and to build up the team spirit.
Product Training產(chǎn)品培訓(xùn)-We provide product training e.g. credit card product training, personal load training, etc. to help the staff related to learn more about the products that the Bank is providing.
Skill Training 技巧訓(xùn)練- We provide a lot of skill related training e.g. credit workshop, sales and negotiation skills, etc. to help staff enhance their skill in particular aspects.
Role-play Training 模擬訓(xùn)練- We provide a lot of role play training and attachment to increase staff's exposure.
Self-learning 自學(xué)課程- We send out learning package to staff for them to study on product knowledge, compliance knowledge, etc. and staff will have e-learning assessment on-line.
You have the ambition
we provide the opportunity
Whether you're an experienced banking professional or just starting out, a career at Standard Chartered will give you exciting promotion opportunities in our business.
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More Detail about us公司網(wǎng)址。
Please refer to our website at www.standardchartered.com for more detail about us