Customer Service Representative 
電子郵箱： hr.china@cn.standardchartered.com  
發(fā)布日期： 2007-08-22
工作地點(diǎn)： 天津市
 招聘人數(shù)： 若干 
外語要求： 英語 良好
薪水范圍： 面議
學(xué)    歷： 大專
職位描述：
KEY RESPONSIBILITIES / CHALLENGES:
Primary point of contact with external customer for advice, inquiries.
Act as "window" into Standard Chartered for all transaction services related to inquiries and investigations.
Work with internal customers for service requirement, inquiries, instructions.
Timely and accurate resolutions to all customer inquiries that are received through various means.
To maintain all quality standards to ensure that Standard Chartered meets customers' total needs, and that continued effort is made to exceed customers' expectation.
To have related procedures/workflow improved and/or simplified by initiate good ideas and methods.
To provide support and monitor investigation cases through satisfactory resolution with the customer.
To be aware and identify opportunities to cross sell Standard Chartered's products
SELECTION CRITERIA:
University degree
Relevant experience preferred in Banking industry
Good communications skills and ability to understand customer requirements
Good systems thinking skills and problem solving approach
Good knowledge of banking products
Good interpersonal and team orientation skills
Proficient in PC applications and English
A team player
   公司簡介  
"Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential."
Standard Chartered is an international banking group headquartered in London with over 1200 offices in 56 countries. Having established our first branch in Shanghai in 1858, Standard Chartered is honored to be the oldest foreign bank in China. Today, we have eleven branches (Qingdao to be opened soon), six sub-branches and three representative offices in China providing both Wholesale and Consumer Banking customers with creative solutions and unparalleled service. Dedicating ourselves to the long-term development in China, we hereby invite you to join our strong Consumer Banking.
渣打銀行是國際性銀行集團(tuán)，總部位于英國倫敦。我們在全球56個(gè)國家和地區(qū)擁有1200多間分支機(jī)構(gòu)。早在1858年渣打銀行就在上海成立分行。今天，在中國擁有11家分行（青島分行籌備中），6家支行及3家代表處，為企業(yè)及個(gè)人提供創(chuàng)新的金融解決方案和卓越的服務(wù)。現(xiàn)個(gè)人銀行招聘所述職位。
Interested parties please send your resume, both in English and Chinese with Contact telephone No., Applied position, and Expected salary to us.
Visit: www.standardchartered.com/cn/career or mail to 渣打銀行上海分行。
一個(gè)月內(nèi)未收到回復(fù)者視為未通過此次篩選。
公司網(wǎng)站： http://www.standardchartered.com/cn/career
地    址： 上海市浦東陸家嘴東路161號(hào)招商局大廈30樓
郵政編碼： 200120
聯(lián) 系 人： 人力資源部
電子郵箱： hr.china@cn.standardchartered.com
※ 發(fā)布本招聘廣告企業(yè)的營業(yè)執(zhí)照名稱:渣打銀行（中國）有限公司上海分行